Systems Division
Systems Division Policies
The Systems Division is primarily responsible for the maintenance of NKUIRE, library related web pages, proxy server operations, computer hardware, software, networking issues and microform equipment maintenance and troubleshooting. The division is also responsible for the library's computer inventory and recommends the necessary purchases for maintaining the information needs of library staff and library customers. The division works in cooperation with other library departments in setting the future technology needs of the library. The division serves as a liaison contact with technology vendors (primarily ExLibris) and other campus (primarily Information Technology) and non-campus (primarily KYVL) entities.
Hardware and software issues
The division acts as a liaison between Steely and the campus Information Technology department (IT) regarding hardware and software issues. Library specific software and hardware needs are handled by the division. General software issues are handled by the IT helpdesk or website. The division keeps an inventory of computer equipment for replacement planning.
The division consists of the Systems Manager, Systems Librarian, Web Development Librarian, Systems Engineer, Library Systems Assistant, Systems Specialist, and student workers. The Systems Manager manages the overall operations of the unit and serves as the divisional representative to the library's Associate Provost's Administrative Group (APAG). The Systems Librarian is responsible for operation and maintenance of the library's ILS, NKUIRE. The Web Development Librarian is responsible for the library's web presence and proxy server issues. The Systems Engineer maintains and troubleshoots library PC hardware, software, and networking issues. The Library Systems Assistant works with the Web Development Librarian and Systems Engineer on various projects. The Systems Specialist is responsible for maintenance of the microform equipment and OPACs as well as working in the Archives Department. Library staff report problems and questions to the division and these are handled by the appropriate personnel. NKUIRE and proxy server troubleshooting guidelines are provided on the division's webpage.
Reporting problems
When reporting problems, staff should describe the problem in sufficient detail for resolution. This reduces the amount of communication time needed for clarification and closure of the problem. The report should also include the names of individuals who may have more knowledge of the problem than the requestor. Responses will be reported to the requestor, who should then share the resolution as appropriate with other colleagues.
The division will try to respond within 2 working days (Monday-Friday) from receipt of request. If the problem cannot be corrected by divisional personnel, other contacts may need to be made outside the division (IT, vendors, state technology personnel, etc.). The division cannot guarantee or estimate resolution of problems under these circumstances. The IT helpdesk or website should be consulted for general software issues.
Hard/software orders
All hard/software orders are filtered through the division. In this way, the division can verify orders and act as a liaison when the orders are forwarded from the library.
updated: Monday, 01-Oct-2007 13:20:11 EDT